Docs / Help
Troubleshooting
Fixes for the most common problems.
Common problems
| Problem | Try this |
|---|---|
| Cannot log in | Check the internet, re-enter the school account details and try again. Contact support if it still fails |
| A chapter is missing | It may not be assigned to your school yet. Contact us and we will check |
| Content is slow to open | Let the offline sync finish, free up storage and restart the app |
| Video does not play | Update the app, restart the projector and try again |
| Remote does nothing | Press an arrow key to bring the highlight back, check the batteries or use touch/mouse |
| Projector feels hot | Take the rest break the app suggests and keep vents clear |
Still stuck?
Call us on 8217632303 or 9110619868. Tell us the device, the class and the activity name.